What our customers say about us...

December 17, "I have just been in with my Fabia for a visual health check and was dealt with by Natalie. I would just like to commend her on her all round customer service which was excellent and she was most helpful, informative and friendly. I would be grateful if you could thank her and pass my commendation on to her"

- Miss B, Norton

November 17, "Over the last couple of days I have reason to visit two Skoda dealerships with the service received being from one end of the spectrum to the other! My first visit was to a national dealer group where the service received was at best disappointing and at worst inept! Following this experience I called your dealership and spoke with Graeme, giving him the faults and symptons, at which point he came up with a possible cause and potential fix. Two hours later I arrived with yourselves and a part was organised waiting to be fitted. Unfortunately the part was one of a choice of two and was incorrect, however a part was duly sourced and fitted to my Octavia and the problem was fixed. I cannot express strongly enough my gratitude for your efforts in resolving the problem in the timescale required. I would be grateful if you could pass on my appreciation to Graeme for his help and expertise. The service I have received goes above and beyond what I have come to expect from main dealers in recent times. I am sure the level of service you offer will help your business to continue to grow and further prosper".

- Mr L, Richmond

November 17, "I would like to thank Christian Lovell for the purchase of the Peugeot 208 GTi, everything was perfect with the sale. Christian was warm, friendly and all was dealt with smoothly and quickly, I actually bought and collected the car on the same day. Sincere thanks."

- Mr B, Washington, Tyne and Wear

Superb customer service, excellent choice of cars, not at all pushy, Derek Slack Motors look for solutions not problems. From sales staff to business to service, everything was top notch. None of the snooty attitude you sometimes see from so called up market brands and yet these modern Skodas are as well constructed as any car I have owned - including Porsche BMW Audi and Mercedes. Great dealership and product speaks for itself.

- Mr G, Osmotherley

This is the second Skoda I have purchased from Derek Slack Motors Ltd. The first being for my wife, but this is the first time I have bought my main vehicle from Slacks. I have been 100% satisfied with the service and attitude from them up to date. Absolutely no complaints. I purchased a Skoda Kodiak Edition TDi 190 4 x 4 7 seater in Petrol Blue. On collection of the vehicle at the end of August 2017 it was handed over with every detail fully explained and was in pristine condition. 6 days later we were on our way to France for 4 weeks. During that time the car drove beautifully and considering I used to be a Mercedes fan I am so well pleased with my purchase. Thank you.

- Mr & Mrs T, Darlington

September 17' "This is the third car I have purchased from you. The service I have received is always of the highest standard, the staff have vast knowlege and are always able to answer my questions. I called in yesterday, as I couldn't work out the new gadgets! Calum Peel  came to my rescue, going the extra mile and giving me his own phone cable so I could access my sat nav.. I'm SO pleased with the service I always receive"

- Mrs S, Billingham

August '17, "I just bought my second car from Derek Slack. Can’t recommend them highly enough. From the first evaluation over the phone, to the personal contact a few days later. Jed Thirkell is absolutely smashing and nothing was too much. I shall be picking my new car up in a few days time and am looking forward to the highly rated ‘after service’. If I am ever in the business of another car, it will definitely be from Derek Slack."

- Mr T, Saltburn by the Sea

August 17, "Many thanks to Callum for his help and patience in my purchase of a Kodiak. I'm really pleased with the vehicle and more than pleased overall with the input of Derek Slack Motors. It's nice to deal with a proper down to earth company for a change. So my son and I are off to France on Tuesday and thanks to you in a rather lovely 4x4 Skoda. Thankyou so much and hope to see you when I get back at the end of September"

- Mr T, Darlington

August 17, "A big thanks to Callum for allowing us a lengthy test drive and really scrutinise the Freelander. The car is absolutely perfect. Derek Slack Motors takes away the risk of buying used cars. Highly Recommend"

- Mr H, Blackhall Colliery

July 17, "Dear Mr Slack, as a Motability customer I would like to say how much I appreciate the truly excellent all round help and service I recieved this year regarding my second Yeti from you"

- Mr & Mrs R, Pickering

July 17, "The service I have received at your garage is second to none, thank you for the letter regarding my service"

- Mrs H, North Yorkshire

July 17, "Easy to get to. Welcoming. Comfortable waiting area with welcome drinks machine. Staff welcoming and efficient. Attended to us at our appointment time. We were told it would 1/2 an hour and the y were bang on time."  

- Mrs M, Hartlepool

May 17, "Brilliant service! Christian was very friendly and helpful, everything taken care of quickly with no hassle at all, great buying experience, thank you"

- Mr C, Selby

May 17, "Just a brilliant company to deal with, this was a return visit after buying my last car from them five years ago. Look out for Callum in the sales team, he's helpful, excellent and didnt pressurize me"

- Mr W, Guisborough

April 17, "Between My wife and I , we have had 12 Skoda's from the Fabia to the Yeti, our latest is the Kodiaq, its the best Skoda we have ever had.  Thanks to Tony, we will have many miles of enjoyment , so thanks Tony and all the staff at Derek Slack Motors."  

- Mr & Mrs G, Redcar

April 17, "I am writing to convey my great appreciation of your Sales Executive, Callum Peel. We were very impressed by his helpfulness and support during our car transactions, he was courteous and business like and so helpful in guiding us through the sale of our new vehicle with follow-up advice in dealing with the DVLA."      

- Mr. M, Guisborough

April 2017, "Many many thanks to all at Derek Slack Motors who sorted out my Yeti 1.2 DSG  following the recent failure of its mechatronic unit and kept me mobile with a loan car, Many Thanks, appreciated"  

- Mr K, Eaglescliffe

March 2017 "Dear Tony, It was a pleasure to meet you yesterday, what a great set up you have there! Thank you for looking after me so well yesterday and also for the unexpected goodies in the Skoda bag on the back seat, most appreciated"

- Mr. S, Barnard Castle

January 2017 "Thank you for the excellent service when I bought my car in for health check today.  Everyone was most helpful and the hot coffee was much appreciated on a cold day like today. The two girls I saw in the showroom were very pleasant and helpful.  Many thanks also to Shaun the technician. Thank you everyone concerned you are a credit to Derek Slack Motors."

- Mr. A, Middlesbrough

February 2017 "Dear Christian, thank you for the way you helped me throughtout the buying of my car. You were very pleasant, extremely helpful & nothing was too much trouble. I would recommend you & Skoda to any of my friends & family"  

- Mr G, Middlesbrough

January 2017 "Dear Neil, thanks for sending me the video of my car being repaired, I think that this is a brilliant idea it lets you see exactly what is wrong with the vehicle"  

- Mr T, Guisborough

January 2017 "I would like to thank your team from the General Manager Gary Snaith to the sales person Stephen Pullen for the way they handled the purchase of my new Skoda Octavia: I would especially like to single out Stephen Pullen who is a worthy member of your team"

- Mr Q, North Yorkshire

December 2016 "Having been a customer of Slacks for nearly four years, I have no hesitation in commenting on the staff there whose levels of service and customer care are examples for others elsewhere to follow. I have always felt welcome there and been greeted with smiles and handshakes. I recently changed my Octavia VRS for a new model and the whole process was handled in a very professional manner from start to finish. Tony can feel proud of the team"  

- Mr M, Bradford

November 2016 "Friendly knowledgeable staff who take care to get the job right". 

- Mr H, Thornaby

December 2016 "My service was carried out along with the MOT and all of the staff made my wait feel like a short time"

- Mr N, Stockton-on-Tees

September 2016 “My car was in last friday to have several issues sorted and ALL is fine. The car is a pleasure to drive . Please thank yourself, Neil on service desk and your EXCELLENT technician Nathan, ( tall, dark, dark features) . Very knowledgeable  Octavia guy. A real joy!! I could have talked to him for hours!”

- Mr A, Middlesbrough

September 2016 “I recently booked my car in for an MOT, but unfortunately forgot  to bring it on the due date! Will you please pass on my sincere thanks to your staff for getting me out of this mess. I needed the test doing quickly as I am shortly going on holiday. They not only rearranged the test but also were very helpful in transporting me and my car to my house. Excellent service!”

- Mr R, Middlesbrough

July 2016 “Hi Jess, Just wanted to say thank you for your help the other day when our car was in for service.  Its not always easy with a child complete with wheelchair, car seat and a large bag of medicines to organise having the car in the garage.  Your help in swapping  things to the courtesy car and back again was very much appreciated and as always the standard of service from the rest of the team was spot on.  Thanks to everyone we made it back to Scarborough hospital in plenty of time!”

- Mrs M, Whitby

April 2016 “I have been coming here for years and I have purchased several cars. I know the salesperson (Phil Cross) very well and I trust him implicitly. He knows what kind of car I need and he always gives me the best deal. I feel like a VIP when I am there. All the staff there are just fab. Great team.”

- Mrs H, Ingelby Barwick

March 2016 “Hi Phil, thanks for the very professional way you handled my purchase today, you listened,  gave sound advice and produced a great deal,  one which I'm very happy with.”

- Mr N, Stockton

March 2016 “We wouldlike to make particular mention of the excellent service provided by Neil Rimmington during the past three years & commend him for his courteous & helpful attention at all times.”

- Mr & Mrs S, Guisborough

March 2016  “I want to thank you for the excellent support and work done to my Yeti, you are an excellent team and did everything possible to ensure I was a happy customer and I am!”

- Mr T, Guisborough

February 2016  “I would like to bring to your attention how very helpful Mr Mark Calvert has been while my car was having paintwork carried out under warranty.  He was a real credit, and may I say an asset, to your firm.”

- Mr B, Kirbymoorside

February 2016 “I am retired from the motor trade so am highly aware of the industry practices. At no time did I feel pressurised into committing to any contractual agreement that I did not understand, it was a pleasure to negotiate a purchase under such circumstances. Please pass on my heartfelt thanks to your staff regarding their professionalism.”

- Mr L, Marton in Cleveland

December 2015  “Hi Mark, Received car yesterday, delighted with process from start to finish! Sincere thanks for a super experience.”

- Mr L, West Dunbartonshire, Scotland

September 2015 “Dear Tony, I'd just like to say how delighted we are with our new Skoda Octavia Scout (we picked it up this afternoon) and the deal you gave us. A fantastic, personal, very efficient and stress-free buying experience from yourself, Phil Cross and no doubt many others in the "Derek Slack Team". Excellent service once again - we'll keep on recommending you, and we can't wait to buy the next one!”

- Mr & Mrs L, North Yorkshire

September 2015 “Dear Andy, sometimes garages treat women buyers not seriously. That certainly wasn’t the case with Derek Slacks, also customer service isn’t just about politeness & courteousness, it’s about dealing with little problems which you did greatly. Thank you, I will certainly recommend you & Derek Slacks.”

- Mrs S, Yarm

August 2015 “Andy McCarthy was friendly, professional & extremely helpful, I was blown away with the service he gave me. I will continue to recommend your dealership to family & friends. Exceptional service.”

- Miss C, Billingham

July 2015 “My daughter & I have just taken delivery of two Octavia vRS’s. I just wanted to bring to your attention the superb service we received from Mark Hall, simply nothing was too much trouble & he made the whole process as simple as possible. No doubt we will both be back in three years for new vRS’s as this is my fourth!”

- Mr P, Northallerton

July 2015 “I purchased my first SKODA Fabia in March and I was very happy with the salesman, Phil Cross and the deal. Five star service all the way”

- Mr P, Middlesbrough

June 2015 “This is our fourth car with Derek Slack Motors and we have had no problems with any of them, which is why we always go back.”

- Mr M, Middlesbrough

May 2015 “May I offer my appreciation for the attention I & my Superb Laurin & Klement were afforded during the correction of its faulty fuel gauge. Your service is greatly appreciated.”

- Mr N, Billingham

June 2015 “My new Citigo is lovely, thanks for all your help, I know this was probably a small deal to you, but it was a big deal to me.”

- Mrs B, Solihull, Birmingham

April 2015 “ We would just like to say thank you for excellent service once again from your company.  My husband and I have used you on several occasions and cannot fault the service we receive. We think all companies need to take a leaf out of your book and work the way you do.”

- Mr & Mrs B, Houghton-le-Spring

January 2015 “I have today given up driving & returned my Fabia back to you. It's obviously quite a stressful occasion & I want to express my appreciation toall concerned for the courtesy shown to me. When one buys a car, one also 'buys' a garage. I have never regretted either part of the transaction! Thanks & good luck."

- Mr. D, Stockton-on-Tees

October 2014 "I'd like to thank Neil on reception, & the service department in general, who not only carried out a winter safety check on my 2009 Fabia, but also cured an oil leak which had been causing me great concern.  The friendly attitude, & warm atmosphere at Derek Slacks has always made it worth the long journey each time we've needed help or routine service from you.  Scarborough will soon have a new Skoda franchise, but I fully intend to carry on dealing with you.  Many thanks."  

- Mr. D, Scarborough

June 2014 "Very personal - made to feel welcome."

- Mr. H, County Durham

June 2014 "Very pleasant. Always an answer for any queries I raised."

- Mr. H, North Yorkshire

December 2013 "My third SKODA Fabia from Derek Slack Motors. It's the small attention to detail that for me, make such a big difference."

- Mr. K, Stockton-on-Tees

June 2013 "Good knowledge, friendly and easy to deal with Jed."

- Mr. W, Cleveland

June 2013 "Very positive. All the staff were helpful and knowledgeable."

- Mr. H, County Durham

June 2013 "Friendly, knowledgeable, easy to get hold of salesman whenever I needed to contact, very helpful."

- Miss. S, North Yorkshire

April 2013 - Sales Experience "I would never buy a car from a salesman I did not establish a working relationship with. Jed Thirkell was a most polite and knowledgeable salesman. He was patient and did not push me into a sale."

- Mr. H, North Yorkshire

January 2013 "This is my second SKODA from Derek Slack Motors and I would recommend to anyone looking for polite, friendly staff."

- Mrs. E, Stockton-on-Tees

June 2013 “I recently visited your salesroom and wanted tell you how impressed I was with Ted Gowler. He was professional & courteous. He listened carefully to my questions, answered them fully and made it obvious that he was there to guide me through the process of looking at Skoda cars. This is the first time I have written a letter such as this, but thought you might appreciate some feedback on one of your staff who made looking for a new car an informative & pleasurable experience, which, unfortunately can’t be said of some sales people I have met whilst going round other car sale rooms.”

- Mrs. A, Acklam

July 2012 “I have received a letter from Skoda asking me to comment on my opinion of the service at Derek Slack Motors. I have no computer so I thought I would comment directly to you. Since I bought my Fabia from you I have been very satisfied by the work you have done for me and by the friendly and helpful attitude of your staff.”

- Mr. D, Stockton on Tees

August 2011 “My vehicle was brought to you after a breakdown on a visit to the north-east. I am absolutely delighted with the service I received, from the initial friendly booking in on the Saturday to the subsequent diagnosis from service department, the whole process was friendly and professional. Thank you so much for such an effective professional response to my breakdown. Derek slack has people who know what they’re doing.”

- Mr. K, North Devon

October 2008 “A big thank you to all at Derek Slack Motors, especially to salesman Jed. It is a long time since buying a car has been such a pleasure from start to finish. Jed gave us all the information we needed, was especially helpful and considerate, with nothing too much trouble. The best part was his no pressure approach, which actually was the deal clincher. He is a credit to the company.”

- Mrs. A, Richmond

January 2007 “The after sales service at your dealership is the best in the world. I have bought two cars from your dealership a Fabia 1 .2 and a Fabia vRS, all staff are very helpful and kind they also give a service to the public that you don’t get anywhere else in the UK.”

- Mrs. S, Durham

August 2006 “I have had dealings with Derek Slack Motors for a very long time and have found all his staff to be most professional and knowledgeable about Skoda’s products and 

- Mr. & Mrs. D, Marton

May 2005 “I have been having my family's vehicles serviced at your garage for a number of years now. The reason for continuing to use your garage is the excellent level of service, which you provide. Whilst I am no longer surprised at the level of service I receive the treatment experience today even exceeded the norm. Having been transported home after dropping off my wife's car I was expecting the usual phone call when the necessary work was completed to arrange to return to your garage to collect the car. However when the garage phoned it was to say that the car was been returned to me rather than having to be collected. I think this level of service can only be described as exceptional and certainly exceeds the industry norm.”

- Mr. S, Linthorpe

January 2003 “Thank you for taking the trouble to contact me yesterday, it indicated a level of service which reflected the standards which persuaded me to have my previous vehicle serviced with your company. My wife is absolutely delighted and satisfied with her new Skoda.”

- Dr. S, Yarm

January 2003 “Thank you for taking the trouble to contact me yesterday, it indicated a level of service which reflected the standards which persuaded me to have my previous vehicle serviced with your company. My wife is absolutely delighted and satisfied with her new Skoda.”

- Mr. P, Marton