Go Back
Škoda Tops Automotive Sector For Customer Satisfaction

Škoda Tops Automotive Sector For Customer Satisfaction

ŠKODA customers are more satisfied than consumers of any other automotive car brand according to the January 2022 UK Customer Satisfaction Index (UKCSI). The Czech brand increased its overall score and topped the automotive sector for customer satisfaction.

The UK Customer Satisfaction Index is a national benchmark of customer satisfaction covering 13 sectors and based on 45,000 customer responses. The survey, by The Institute of Customer Service, found that as a whole, all customers in the UK have a satisfaction rating of 78.4 (out of 100) for all goods and services. ŠKODA recorded a score of 85.2, marking the brand out well above the automotive sector average of 80.7. ŠKODA’s impressive score sees it leap ahead of brands that have become synonymous for their class-leading customer service, including retailer John Lewis and Partners.

ŠKODA was ranked as sixth overall for customer satisfaction, a jump of 24 positions when compared to the 2021 result. The brand’s swift reaction to the introduction of pandemic restrictions is one of the many reasons behind the brand’s high score. ŠKODA was quick to roll out a series of innovations that delivered a safe service for customers. These included a Click & Collect and home delivery service for customers, and ŠKODA’s Virtual Showroom that allowed retailers to handle day-to-day enquiries and customers care without the need for face-to-face meetings.

Make an Enquiry

Your Details

Between 6 and 60 characters.

Must be a valid email address. Between 5 and 100 characters.

Between 1 and 100 characters.

Min 5, max 5000 characters.

We’ll be in touch soon. If you’d like to receive updates about our products and services please select from the following boxes, by doing so you accept the terms of our Privacy Policy
Security Check

Please complete the captcha.


Latest News

Tour de France winner Jonas Vingegaard presented with trophy from Škoda


After covering more than 3,300 kilometres, Jonas Vingegaard celebrated the…

Read more >

We're Highly Rated on Auto Trader Again!


Our customers have spoken and have recognised our excellent customer service by…

Read more >