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51 Years in business as an independent family-run dealership Read our reviews

 

Customer Support

We know the cost of living is putting pressure on peoples’ lives. We all feel it in one way or another. We also know that juggling your money and managing debt can be difficult and confusing at times. So, we’re here to help.

The free, impartial advice and support here will help you to understand more about your finances and recognise what you need help with, and how to get it.

Help and guidance sources

The sites below can help with information on what support is available to you:

What if I am struggling to pay?

You might be able to get your payments reduced or paused. Contact the lender (the company who you applied for finance with) and they can confirm what support options are available to you. They should also give you the time needed to consider your options and enlist further guidance.

Who can I talk to if I need advice?

The organisations linked below can help you if you need free and confidential advice with regards to managing your finances. Additionally, we can help direct you and help with any questions you may have.

stepchange National Debtline HM Government Turn 2 us Citizens advice
Money Helper

Free impartial information and tools on how you can manage your money.​

Step Change

Expert advice and fee free debt management , helping you tackle your debts. ​

National DebtLine

Free advice and help on dealing with debt advice​

Government Support 

The Government Support has support and advice.​

Turn2Us

Helpful benefits calculator will help you understand what you may be entitled to.​

Citizens Advice

Free, confidential and impartial advice on money and debt, work, benefits and more

 

Škoda Code of Practice for Service and Repair

Škoda approved retailers and repairers are committed to an open, transparent and fair way of doing business. They have subscribed to the Motor Industry’s Code of Practice for Service & Repair, and committed to:

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure

As a subscriber to this Code, Škoda UK is fully committed to ensuring we operate to the highest standards of service, offering peace of mind for our customers.

How to contact The Motor Ombudsman

If you are unhappy with our service we abide by both the Motor Industry Service and Repair Code of Practice and the Motor Industry New Car Code of Practice, which can be found on The Motor Ombudsman website.

The Motor Ombudsman will offer free impartial information and if appropriate an alternative dispute resolution process in the event that you are not satisfied with the outcome of a concern.

For further information you can visit The Motor Ombudsman website or call their Information Line on 0843 910 9000. Calls are charged at 7p per minute plus your phone operator’s connection charge.

Compliance and Integrity

At Derek Slack Motors we strive for quality in all aspects of our business.

Integrity is one of our core values and at the heart of everything we do. We understand it is our responsibility to model ethical behaviour for our employees, customers and third party business partners.

Environmental Policy | Škoda Code of Conduct

 

 

Derek Slack Motors Ltd is authorised and regulated by the Financial Conduct Authority for credit broking and insurance distribution activities under reference number 309295 – we are a credit broker not a lender.